Terms and conditions
Please also see our Delivery and Returns Policy
All orders placed require payment to be made in advance. Payment for all products and deliveries will be taken once you have completed your order. If you have purchased a subscription-based package you will be billed weekly or monthly dependant on the package you’ve chosen.
All prices of products displayed on the website exclude delivery charges. Our delivery charges are shown when ordering. We do not make any profit on the delivery charges; this is a set fee provided by our courier.
We reserve the right to extend, withdraw or cancel promotional items, special offers or voucher codes, at any time for any reason without notice. All offers are subject to availability of stock. Any promotional item can only be used once, subject to terms and conditions of the promotional item. We can decline to fulfil an order which is deemed to have abused any promotional item on offer.
In the unlikely case of your products not being delivered or your order being cancelled, due to an event outside of our control, one of the Prep Right team members will contact you promptly. If your payment has already gone through you will be issued a refund of the exact amount within seven working days.
By choosing one of the subscription-based packages you’re agreeing to recurring payments weekly or monthly. These payments will occur until the service is cancelled by you or by us.
To cancel your order or subscription you must contact us by email: firstname.lastname@example.org
In order to cancel any order or subscription you must give five working days’ notice. We will take any payments due within the five-day cancellation period.
Once your cancellation has been confirmed, we will send you a confirmation email showing your final payment and delivery date.
All our products are made to order, therefore there is a 5% tolerance on all sizes, weights, capacities, dimensions and measurements shown on the website and product packaging.
All our products are professionally packaged in recyclable temperature-controlled boxes. This is to keep all meals below 8 degrees Celsius to ensure maximum freshness and storage capabilities.
The content displayed on the website is subject to change without notice. This includes promotional items and prices of products.
You acknowledge that any information and material displayed on the website may contain errors. All content and material is owned or licensed to us, Prep Right ltd.